Thank You for Your Partnership.

We are grateful for the trust you placed in us and proud of the impact we’ve made together for thousands of patients.  While the program is ending, we remain committed to supporting you and your patients through the warranty and service period.  Please visit the FAQ page for additional information.

For further assistance, please reach out to Great Hearing Benefits Customer Service at support@greathearingbenefits.com or call (877) 684-8886.

Frequently Asked Questions

What changes are being made to the Great Hearing Benefits (GHB) program?

As of January 2025, GHB is:

  • Eliminating approximately 30 plans that have not consistently provided value or referrals.
  • Focusing on the BlueCross BlueShield (BCBS) plans, which include Blue 365, NARFE, and FEP.
  • Implementing online scheduling.
  • Moving the call center operations to our internal Managed Care team.
Why are these changes being made?

These changes align with the evolving U.S. healthcare landscape and ensure the program focuses on plans that deliver the most consistent value and referrals to network providers.

How will the focus on BCBS plans benefit providers?

BCBS plans have proven to deliver steady value and patient referrals. By concentrating on these plans, GHB ensures a more streamlined and reliable experience for providers and their patients.

What administrative updates are being introduced?

Providers will benefit from:

  • Online Scheduling: Enhanced convenience for booking appointments.
  • Internal Call Center: A streamlined support experience managed by GHB’s in-house Managed Care team.
Will I still have access to the Great Hearing Benefits Portal?

Yes, you will continue to have full access to the GHB Portal, including tools and resources to manage BCBS plans and patient interactions.

When will the changes take effect?

The changes, including the removal of certain plans and administrative updates, will go into effect in January 2025.

What should I do if I have questions or concerns?

If you have any questions, please contact your GHB representative directly or call our customer service line at (877) 684-8886.

What should I tell my GHB patients that purchased hearing aids?

“GHB will sunset its program on January 31, 2025.  As a member you will retain access to support for any covered services outlined in your purchase agreement.  The balance of your manufacturer warranty and service through remains in place for the duration of the 3-year policy from the date of purchase.  To reach GHB directly, please call (877) 914-1011.”

Will my current patients or referrals be impacted?

No, you will continue to work directly with any GHB members that purchased from you according to the purchase agreement terms.  This includes honoring the balance of the 3-year warranty and service.

How do I prepare for these changes?
  • Review your current patient base to identify those affected by the discontinued plans.
  • Familiarize yourself with the BCBS plans to maximize opportunities with these offerings.
  • Watch for further communication from GHB about the transition to online scheduling and the internal call center.
How will GHB ensure these changes support my practice’s success?

By narrowing the focus to high-performing plans and enhancing administrative support, GHB aims to provide a more efficient and valuable program, allowing you to concentrate on delivering exceptional hearing care.

Thank you for being a valued member of the Great Hearing Benefits network!

Need Further Assistance?

For further assistance, please reach out to Great Hearing Benefits customer service.