Thank You for Your Partnership.

GHB will sunset its program on January 31, 2025, as part of a shift in a strategic direction.

GHB has decided to pursue a different strategic direction to better align with long-term goals and the changing healthcare landscape.

Your members will continue to receive the included warranty, service, and care for their hearing aid purchases:

• Beltone and ReSound hearing aids come with a 3-year manufacturer warranty starting from the purchase date.
• Members will retain access to support from their provider for any covered services outlined in their purchase agreement.

• Support for Members: GHB will honor all warranty and service commitments during the transition period and beyond, as specified in the agreements.

• Published phone numbers and websites: GHB will maintain all phone numbers and websites until 2026.  Phone lines and websites will redirect automatically but members can still reach GHB at the plan specific contact information.

• Update internal messaging with the following, “GHB will sunset its program on January 31, 2025.  As a member, if you have purchased a hearing product through GHB, you will retain access to support for any covered services outlined in your purchase agreement.  The balance of your manufacturer warranty and service through your provider remains in place for the duration of the 3-year policy from the date of purchase.  To reach GHB directly, please call (877) 914-1011.”

• Review the attached “GHB FAQ for Members”.
• Collaborate with GHB representatives to coordinate the transition process effectively.

While GHB will no longer directly manage programs, we encourage you to continue promoting hearing health awareness and support for your members. We are happy to provide guidance during the transition period.

Yes, GHB will work closely with your team to ensure a seamless handoff of program elements and to address any concerns regarding member warranties and services.

The GHB program will officially end on January 31, 2025.

We deeply appreciate your partnership and the trust you placed in us to serve your members. We are proud of the shared efforts to advance hearing health and provide affordable solutions. Thank you for your collaboration, and we look forward to supporting you through this transition.